Curbside Check-in To Be Reintroduced by Delta Airlines
Checking in curbside is making a comeback at Delta Air Lines, with the carrier’s Sky Caps starting to return this month.
The airline offers Sky Caps to help reduce crowding in airport lobbies, and Delta Airlines will offer more leisure markets with the product.
The return of Sky Caps comes as Delta will reintroduce onboard snack and beverage services as well as make middle seats available again from May 1, reopen its Sky Clubs, and reopen its Sky Clubs.
We expect almost three-quarters of our US passengers to receive vaccines by early summer, and this week we gave them an overview of what to expect when they fly this summer.
Customers already enjoy drinks and snacks. By June, Delta One and first-class customers flying on select domestic coast-to-coast routes will enjoy hot food options, while first-class passengers on other important U.S. routes will have fresh boxed meals starting in early July.
Lentsch, Delta’s chief customer experience officer, said that the shift to reintroduce the onboard snacks and beverages has already doubled customer satisfaction.
Lentsch said masks would remain a requirement under federal law, and airports would be equipped with more staff to remind customers of that obligation.
Delta airline will display fewer distancing stickers on airport floors, Delta Sky Clubs, gatehouse seats, and jetways with an expected increase in passengers.
However, hand sanitisers and plexiglass shields would continue to be used.
“We’ll also disinfect aircraft, airport lobbies, jetbridges, gatehouses and nightclubs with the electrostatic spray every night, following CDC’s recommendations for surface sanitization,” he added.
The executive noted that air on aircraft was also recirculated 10 to 30 times an hour with fresh, outside air through industrial-grade HEP filters capable of extracting more than 99.9 per cent of particles, including viruses.
Lentsch also urged customers to enrol in the Transport Security Administration’s PreCheck program or CLEAR to accelerate their passage through airport security.
He noted the TSA continued to hire security screening officers to ensure checkpoints are adequately staffed for the summer.
“And they’ll continue many of the safety and cleaning protocols they started during the pandemic well through the recovery, such as plexiglass protection and more touchless ID verification in select airports,’’ he said.
Delta has introduced a Travel Planning Center as is a one-stop guide to managing travel restrictions, testing requirements and other issues.
With a Delta Discover map, customers can check airport information and book tickets with ease.
Customers may also download the airline’s app to access essential information about their trip, including boarding passes and important notifications.
According to Delta, it began blocking off middle seats in April 2020 and continued it for a year to give its customers peace of mind.
While Delta’s decision to block middle seats has given many customers a reason to choose Delta over the past year, the signature hospitality of our employees and the experiences they deliver to customers every day have also deepened their trust in our airline,
Delta CEO Ed Bastian said in announcing the end of the policy.
Nearly 65 per cent of Delta’s 2019 flight passengers anticipate getting at least one dose of the COVID-19 vaccine by May 1. That’s what’s giving us the confidence to offer airline customers the option to choose any seat or add new services, products and rewards to support the journey.