Airlines must refund 100% airfares to passengers after two-hour delay –Nigeria Govt
According to the Federal Government, airlines must refund the full cost of passengers after a two-hour delay.
Minister of Aviation, Hadi Sirika, made this known today at the weekly State House Briefing in Aso Villa, Abuja.
He read some of the rights of aviation passengers at the briefing and encouraged them to insist on their rights whenever they are violated by airlines.
“On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.
“Delay for two hours, and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10 pm and 4 am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.
The minister, who said his ministry has started sanctioning some airlines who default on consumer rights, urged passengers not to be unruly at airports.
Of late, flight cancellations and delays have characterized inter-city air transportation in Nigeria. Many passengers scolded the 10 commercial airlines operating scheduled flights to keep them waiting at airports for hours after their scheduled departure time.
TOUR TELEGRAPH had earlier reported that operators of airlines in Nigeria justified the delay and cancellations of domestic flights in the country.
The operators hinged the reason on non-availability and the rising cost of aviation fuel, also known as JetA1, and inadequate parking spaces at airports.
On Tuesday, the operators, led by the Chairman of Air Peace, Allen Onyema, stated this when they appeared before the Senate Committee on Aviation chaired by Senator Smart Adeyemi.
He also demanded the prosecution of unruly passengers at the Airports.
Other reasons cited by Onyema were non-availability of forex for spare parts and maintenance, sudden change of weather, delay due to VIP movement, inefficient passenger access and facilitation, delay clearance of spare parts from Customs, and inadequate screening and exit points at departure.